Customer Care

My Cash back was declined.

Stores usually decline Cash back for 11 reasons, with the most common reasons being:

  • Another link was clicked on immediately before purchase
  • Coupons from outside of your Cash back website were used
  • Cookies were blocked by anti-virus software.
  1. Your cookies were turned off or being blocked by software like AdBlock or Anti-Virus programs.
  2. You entered a coupon code not found on/or associated with My Better Benefits Cash Back Rewards during the checkout process for the merchant.
  3. You cancelled or returned the order.
  4. You used a discount offer not offered by My Better Benefits Cash Back Rewards.
  5. You placed the order offline by calling the merchant.
  6. You purchased a gift card or gift certificate.
  7. You bought an item that did not qualify for Cash back.
  8. The terms of the offer were not met. Please check the Cash back guidelines of each merchant.
  9. You purchased an item online, but picked the order up in store. If we have not expressly noted that you can earn Cash back rewards in the Cash back guidelines for the merchant, you will not earn Cash back for your purchase.
  10. You purchased prescription medications. Prescription medications (for humans & pets) are not eligible for Cash back.
  11. You purchased a gaming system. Most merchants do not pay Cash back on gaming systems. Please check merchant guidelines.
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